Return Policy

Eugia US requires that all returns to be authorized and accompanied by a Qualanex return authorization. All returns are subject to prior Eugia US approval.

• Eugia US will only accept returns from customers who have purchased the products directly from Eugia US.
• Authorized returns include 55150 labeler code.
• Products with less than three (3) months remaining shelf life that are not more than twelve (12) months past expiration date.
• Products received in error or damaged in shipping (accompanied by signed bill of lading noting damage) if reported to Eugia customer service department within forty-eight (48) hours of receipt and returned within thirty (30) days.
• Concealed damage claims made within ten (10) days of receipt.

(No credit, unless otherwise required by regulation or law)

• Products sold on a non-returnable basis such as short-dated products or products sold on a close-out basis.
• Returns of excess inventory resulting from inadequate customer inventory controls
• Products with lot number or expiration date intentionally missing, covered, removed or unreadable.
• Products damaged while in the customer’s possession at warehouse or store level.
• Products returned without approved authorization.
• Products stickered, marked, coded, dated, damaged, soiled or adulterated in any way.
• Products provided free of charge as a promotional incentive.
• Private label products.
• Products ordered/sold via drop-ship order.
• Products damaged or deteriorated due to conditions beyond manufacturer control, such as improper storage or handling (heat, stored under improper conditions or exposed to fire, smoke or water).
• Product not in sealed original container.
• Products which are more than twelve (12) months past the expiration date.
• Products that have been discontinued for more than one (1) year.
• Product involved in distressed, sacrifice, fire or bankruptcy sale.
• Returns received in excess of sixty (60) days from date of Return Authorization.
• Products received with concealed damages not reported within ten (10) days.

Step 1: Requesting a Return

1. Contact Eugia Pharma Customer Service Division within five (5) business days of receipt for non- controlled products and forty-eight (48) hours for controlled products in writing to AMReturns@EugiaUSA.com
2. Please include:
   1. i. Original Purchase Order
   2. ii. National Drug Code (NDC)
   3. iii. Quantity affected
   4. iv. Lot number of the product involved
   5. v. Brief explanation of the incident
   6. vi. Photo evidence (if available)

Step 2: Returning Merchandise

A Returns Representative will issue a Returns Goods Authorization (RGA) number and provide additional details/documents necessary to return the product to Eugia US, Inc.

Step 1: Requesting a Return

1. The most efficient way to obtain your return authorization is by visiting Qualanex’s RA website at www.qualanex.com
2. Email your debit memo to customerservice@qualanex.com. Be sure to include:
   1. Account Name, Address and DEA Number
   2. Wholesaler Name, Address and DEA Number
   3. Name of item(s), NDC #(s), Quantity, Lot Number(s) and Expiration Date(s)
   4. Reason for Return
   5. Debit Memo Number
   6. Requested Return Value
3. Fax your debit memo to Qualanex at (847) 775-7258

For any questions please contact Qualanex Customer Service at (800) 505-9291

Step 2: Returning Merchandise

1. a) Upon receipt of return authorization, actual returns are to be forwarded to the processing facility at the following location.  Please include the RA inside the box and the return label on the outside of the box.

C/O Qualanex LLC
1410 Harris Road
Libertyville, IL 60048

1. All returned controlled drugs should be packaged and shipped separately. Do not mark shipping carton with actual product content. A DEA 222 Form is required for returning Schedule II drugs. This Form must be obtained prior to returning the product.

• Transportation and insurance charges on all returned merchandise are the responsibility of the customer except when due to an error on the part of Eugia US, as determined by Eugia US.
• Merchandise cannot be sent via US mail. It must be traceable in the event a package is lost in transit.

• Credits will be issued based upon the lowest invoice price over the last twenty-four (24) months or the current selling price, whichever is lower.
• All returns will be in the form of an account credit memo, no cash returns.
• The shipping carton must show the Return Authorization Number or a UPS call tag; and be marked “Returns”.
• Eugia US representatives are prohibited from picking up or transporting products for return.
• Eugia US reserves the right to destroy, without recourse, all unauthorized merchandise returned.
• No deductions from any invoice can be made. Credit memos will be issued.
• No shelf-stock adjustment will be given for returned goods.